FAQs for billing

Based on our records, you received a bill for laboratory services because your physician requested these services from Gold Coast Diagnostics to aid in determining the most appropriate course of treatment for you.

If you are having trouble understanding your patient statement, you may call 770-904-1166. One of the members of the Gold Coast Diagnostics Team can help you with any questions you may have. 

An Explanation of Benefits (EOB) and a patient statement are two different documents related to medical billing and insurance.

1. Explanation of Benefits (EOB): An Explanation of Benefits (EOB) is a document provided by an insurance company to the policyholder or the patient. It outlines the details of a healthcare claim and explains how the insurance company processed that claim. The EOB typically includes information such as the services provided, the healthcare provider's charges, the allowed amount by the insurance company, any deductibles or copayments, and the amount paid by the insurance company. It serves as a summary of the claim and provides transparency regarding how the insurance coverage was applied.
2. Patient Statement: A patient statement, also known as a medical bill or invoice, is a document generated by a healthcare provider or medical facility that details the charges for services rendered to the patient. It includes the specific services provided, along with the corresponding costs. The patient statement may also include any payments made by the patient or the insurance company, as well as any outstanding balances that are due. This document serves as a request for payment from the patient and provides a breakdown of the financial responsibilities associated with the healthcare services received.

In summary, an Explanation of Benefits (EOB) is a document from the insurance company explaining the processing of a healthcare claim, while a patient statement is a bill or invoice from the healthcare provider indicating the charges for services rendered and the amount owed by the patient.

Gold Coast Diagnostics focuses on customer experience and appreciates the opportunity to serve you and your healthcare needs. We offer a variety of payment methods for your toxicology services today. Use the link https://goldcoastdiagnostics.com/bill-payments/ols/products/online-bill-pay

Gold Coast Diagnostics utilizes state of the art security to protect patient information including your patient health information, credit card information, and other relevant information provided by each patient. 

Yes, it is important that all past due balances be resolved prior to obtaining future services. 

Gold Coast Diagnostics has a comprehensive list of insurance providers that we work with in our geographical area. 

Yes, you may ask your healthcare provider for a copy of the test or service they ordered.